CREDIT CARD INFORMATION IS REQUIRED TO SECURE ALL APPOINTMENTS.
CANCELLATION POLICY
Your appointments are very important to us at Union Salon. The time is reserved especially for you, although we understand that sometimes schedule adjustments are necessary. We respectfully request at least a 24-hour notice for changes or cancellations. Any cancellation made less than 24-hours in advance will result in a fee equal to 50% of reserved appointment(s).
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No shows will be charged 100% of the service amount.
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Same day cancellations will be considered a no show.
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Some stylists may request a 48-hours notice for cancellations.
LATE POLICY
We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, OR reschedule your appointment for a different time, which will result in a cancellation fee.
SERVICE GUARANTEE
We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services adjusted. Issues reported longer than 5 days will be assessed on a case by case basis.
PRODUCT GUARANTEE
Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchase. We will gladly accept returns for salon credit on any products within 30 days of purchase (credit for use on products only). We do not offer refunds on retail products.
